I would love to hear others experience with Plocks. Several times now we have missed deadlines and had to go back to using our slower Xerox bookletmaker and square fold trimmer, just to get the job out. I was under the impression that the Plockmatic was a machine designed for higher volumes, but I am thinking we have just been unlucky or they aren't as robust as I thought. During the previous 5 years on our light duty Xerox bookletmaker and square fold trimmer, it had a total of 3 repairs. We have run about 25K books in this time period. Finally we had one of the cutter motors gear boxes strip the gear. Then the RCT needed the rollers sanded to feed light gloss paper. Then we had a stapler head fail, then we had a problem with the cover feeder requiring new rollers and double pad. Then the same thing happened a second time and locktite was used. Then it was constantly jamming because of a set screw backing off, which caused the side gates not to open wide enough. The first time was an mistake at installation, which I understand. The board stopped sending current to the relay that activates Solenoid 4. Maybe we have just had bad luck, but so far it has been down 7 times. Greetings: We would like to know if you provide service repair for a PLOCKMATIC PL88-2A controller board for a booklet maker. On the plus side it is much faster and trims more accurately as well as trimming all 3-sides of books, but it hasn't been as reliable, which surprises me. It replaced our Xerox booklet maker and square fold trimmer. We have had our Plockmatic 350 for 5 months.
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